Terms of service
Terms & Conditions
Welcome to Aldur Almanthoor. By accessing our website, browsing our products, or placing an order, you agree to the following terms and conditions.
General
Aldur Almanthoor provides oud, bakhoor, perfumes, oils, body care products, home fragrances, and related products through its website and branches.
By using this website, you confirm that all information provided by you, including your name, phone number, delivery address, and payment details, is accurate and complete.
Products & Availability
All products displayed on the website are subject to availability.
Aldur Almanthoor reserves the right to update, modify, discontinue, or remove any product at any time without prior notice.
Product images are for display purposes only. We make every effort to present our products accurately; however, slight differences in packaging, color, design, or appearance may occur.
Prices & Offers
All prices are shown in Kuwaiti Dinars unless stated otherwise.
Prices, offers, discounts, bundles, and promotions may be changed, updated, or discontinued at any time without prior notice.
Promotional offers may be subject to specific terms, limited quantities, selected products, selected regions, or specific time periods.
Order Confirmation
Orders are confirmed only after successful payment and order confirmation.
Aldur Almanthoor reserves the right to cancel, refuse, or amend any order in cases including, but not limited to, stock unavailability, pricing errors, system errors, incorrect customer information, suspicious activity, or any other reason deemed necessary by the company.
If an order is cancelled after payment, the refund will be processed through the original payment method, subject to the bank or payment provider’s processing time.
Customer Responsibility
Customers are responsible for reviewing all order details before completing the purchase, including selected products, quantities, delivery address, phone number, and payment information.
Aldur Almanthoor is not responsible for delays, failed deliveries, or additional charges resulting from incorrect or incomplete information provided by the customer.
Shipping, Returns & Exchanges
Shipping, return, and exchange requests are subject to the policies published on our website.
Customers are advised to review the Shipping Policy and Return & Exchange Policy before placing an order.
Product Use
Customers are responsible for using the products as intended and in a safe manner.
Aldur Almanthoor is not responsible for misuse, improper storage, allergic reactions, or personal sensitivity to any product. Customers are advised to check product suitability before use.
Intellectual Property
All website content, including logos, brand names, product names, images, designs, descriptions, text, and other materials, belongs to Aldur Almanthoor or is used with permission.
No content from this website may be copied, reproduced, modified, distributed, or used for commercial purposes without prior written approval from Aldur Almanthoor.
Limitation of Liability
Aldur Almanthoor will make reasonable efforts to ensure that the website operates properly and that product information is accurate and updated.
However, Aldur Almanthoor is not liable for technical errors, website interruptions, delays, inaccurate information, or issues caused by third-party service providers, courier companies, banks, payment gateways, or circumstances outside our control.
Changes to Terms
Aldur Almanthoor reserves the right to update or amend these Terms & Conditions at any time.
Any updates will be published on this page. Continued use of the website after any updates means acceptance of the revised terms.
Contact
For any questions regarding these Terms & Conditions, please contact us through our official customer service channels or email us at info@aldurco.com.
Aldur Almanthoor
Since 2001
